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Communicating With Riders - Mass Transit article, March 2009

February 17, 2011

In the unfortunate event of an emergency, Jonathan Zeier, principal with Zeier Associates, talks about the head-end communication system Emcom Systems provides that allows agencies to communicate with riders and emergency personnel.

 

"The technology is session initiation protocol (SIP) via voice-over Internet protocol (VoIP) and Emcom's EmVista Central SoftSwitch, software-based system communication," says Zeier. "The application is managing audio communications in mass transit and security environments inclusive of all telephony, public address, radio and video integration from a single agency workstation located anywhere on the network.

"A head-on voice communication system can allow the easy management and merging of voice paths, such as radio, telephone, intercom and public address. Utilizing VoIP allows non-blocking communications with large-scale capability," says Zeier. "Multiple agent stations and additional voice path endpoints are easily added to the system with the snap of a network connection."

Zeier says if cameras are being utilized, a view of the phone and surrounding area can appear on the screen when the call is answered. "Police, fire and EMT can also be directly conferenced with the patron over the emergency phone."

Read the full article by clicking here.

Tom T

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